Home

Consumer Warnings

The Better Business Bulletin

How to File a Complaint

You don't need to be a victim of fraudulent practices. The best medicine is prevention, so be sure to be alert and take diligent steps to protect yourself and your loved ones. But in spite of all the preventative steps, you can still get caught. As a tax-paying citizen, you have the right to file a complaint and to stop perpetrators from ruining your life and making life miserable for everyone else. Here are some steps you can take if you are a victim, suspect you are being targetted, or simply need to report suspicious behavior:

• If the problem is an unwarranted charge on your phone bill, call the company that has charged you. Explain the charges and tell them to remove these charges immediately. If you did not agree to the service and have not used it, insist that they reimburse your money retroactively. Then call your local phone company and ask them how to remove the charge from you bill. Tell them you wish to be notified by them prior to having any charges applied to your phone bill.
• Contact your State Regulatory Commission or Public Utility Commission (call the Consumer Office to get their address) and submit a written explanation of the problem.
• Call the Federal Trade Commission at (877) 382-4357 and register a complaint with them.
• Call the Federal Communications Commission at (888) CALL-FCC. Once you make contact, you should submit a written complaint to their office. Be sure to include your name, address, phone number, a description of the complaint, date, name and dates of anyone you have called, what action you want to be taken, and a copy of the bill. Write to:

  FCC (Federal Communication Commission)
  Consumer Information Bureau
  Informal Telephone Complaints
  Room 5A724
  Washington D.C. 20056

   

   

  ---

  Better Business is a non-profit service to the business and consumer community.
  © Copyright 2007
  This page has had 7583 hits from 1025 hosts